Frequently Asked Questions
(13, November, 2002)
Here you will find some of the issues that our visitors have commonly encountered when they visit our Complex Plasma Laboratory webpage.We may update this faq from time to time without any notice. If we make any changes to our faq, we will post a new faq on our Site with the date at the top indicating when we made some changes or modification.
General
Why does it take so long to load up your
webpages?
What does CPL stand for?
When is the registration section coming?
Visibility
I cannot see some of the text clearly on your
webpages
I cannot see some of the graphs/ graphics clearly
on your webpages
I cannot display pictures/ graphs/ graphics/
words on some of your webpage
Compatibility
Why can't I open some pages on your website?
Which plug-in do I need to install?
Do I need to install all the plug-ins?
How do I obtain and install the plug-ins?
Downloads
I cannot open your presentation files
Your presentation files don't look right on my
computer. Why?
I cannot see the graphs and text on your poster
clearly
How can I use your wallpapers?
How do I install the screensaver from your websites?
I have installed your screensaver and now something
is wrong with my computer
Are there any Macintosh compatible screensaver from
your website?
Copyright
Can I use any of the information from this website?
Can I distribute/ present any of the information
from this website?
Can I summit any information to this website?
Privacy
Overview
Use of your information
Disclosure of your information
Data quality/ Accuracy
Termination of your information
Links to other websites
Security of your information
Update of your information
General - Why does it take so long to load up your webpages?
Because our website are targeted at an audience who are mainly from the field of education, research institute and corporate companies, we assume that most of them have access to broadband internet connections. So our webpages are generally larger (~150kb) in size than most common webpages (~50kb). If you are using a low bandwidth internet connections (56k), it might take about a minute for each page to load.
General - When does CPL stand for?
It simply stands for Complex Plasma Laboratory
General - When is the registration section coming?
Coming soon!!
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Visibility - I cannot see some of the text clearly on your webpages
Our website is written best for monitor of display resolution 1024x768. If in some cases, you cannot read some of the text on our webpage, it is possible to configure your internet browser so that the text it displays is larger. If you are using Internet Explorer, choose View> Text Size>Largest.
Visibility - I cannot see some of the graphs/ graphics clearly on your webpages
If the graphics are displayed in flash format (example), you can right click and select Zoom In. Otherwise, I can't help you other than telling you to save the picture on your computer and magnify it using a picture editing program.
Visibility - I cannot display pictures/ graphs/ graphics/ words on some of your webpage
If you cannot see pictures/ graphs / graphics, it might have been deleted because it is outdated. If you cannot see some of the wordings, it may be due to encoding or font problems. It may also be due to broken links. Whatever the case it is, please send an e-mail to our web administrator. Please let me know your browser version and operating system, along with the URL of the page you just came from as well as the URL of the page with the actual problem. The more details you can provide, the higher chance we can track down the problem and get it fixed. We will act as quickly as possible.
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Combatibility - Why can't I open some pages on your website?
In theory, if you have a relatively new computer with
relatively new browser software installed on it, you should not encounter
any problem with our website. But of course that is only in theory.
Our website has been written to work in Netscape Navigator 4.0 and later,
and in Internet
Explorer 4.0 and later. But some of our webpages may require other software
and plug-ins for it to be visible. See below in Which
software and plug-in do I need to install? section for more details
And if the problem is really due to a broken link or error, please send an
e-mail to our web administrator.
If you are reporting an error, please let me know your browser version and
operating system, along with the URL of the page you just came from as well
as the URL of the page with the actual problem. The more details you can
provide, the higher chance we can track down the problem and get it fixed.
We will act as quickly as possible.
Combatibility - Which software and plug-in do I need to install?
Macromedia
Flash Player is a free web player that lets you view animated and
interactive websites, movies and other web content created using Macromedia
Flash.
Macromedia
Shockwave Player is a free web player that lets you view animated
and interactive websites, movies and other web content created using
Macromedia Director Shockwave Studio.
Windows Media Player, RealOneplayer,
and Quicktime are free
players which allow you to play digital media files such as movies and
musics over the internet. Different player will be able to play different
types of digital format (e.g. .avi, .mpeg, .rm, .mov, .mp3, .asf, .wma,
.wmv, .qt, etc).
In particular, Quicktime is
necessary to view QTVR (quicktime virtual reality) files which allow you
to navigate in a 3D panoramic view on some pages.
Cosmoplayer needs to be install in order to see 3-D visualization (e.g. .vrml,
.wrl, etc).
Download the necessary plug-ins in order to get access to all contents on
our webpages. If you are still encountering problems, please contact our web
administrator
Combatibility - Do I need to install all the plug-ins?
Well, yes and no! Your computer should have some of the plug-ins preinstalled. If not, then yes, it would be nice to have all of these plug-ins. Not only will they allow you to browse through all the contents on our website, but it will also enhance your web browsing capability in many other common websites. However, some of these plug-ins are quite large in size. So if you have slow internet connection, then no, only download the necessary plug-ins to view the necessary page.
Combatibility - How do I obtain and install the plug-ins?
We have provided links to all of the necessary plug-ins above and in our index page. They are linked to their official download webpage of that specific plug-ins. And these download webpages will have all the information and guidance for their installation. Complex Plasma Laboratory takes no responsibility for any events that may arise from the action of using these softwares and plug-ins
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Downloads - I cannot open your presentation files
You can only open the presentation files if you have Microsoft Office Powerpoint installed on your computer. However, even if you have Microsoft Office Powerpoint installed on your computer, because the presentation files are saved as a slideshow(.pps), you will not be able to edit any of the contents in the presentation files.
Downloads - Your presentation files don't look right on my computer. Why?
Most of our presentation files are made using Microsoft
Office Powerpoint XP. If you are using Microsoft Office Powerpoint of
a version prior to that, some of the animations might not be available
or changed. Also some pictures might be distorted or flipped backwards.
In addition, the fonts for some of the text used might not be packed with
the presentations file nor are they available on your computer. So some equations
and words might not be displayed correctly.
Downloads - I cannot see the graphs and text on your poster clearly
Our posters are based on the size of an A0 sheet. We upload our posters in jpeg format because it is a cross-platform and compressed format. However, the quality is reduced and the format is lossy. If you want to view the poster clearly, you can either save it to your computer and then magnify it with a picture editing program or print it out with a high quality printer.
Downloads - How can I use your wallpapers?
First choose the right resolution wallpaper (1600x1280,
1280x1024, 1024x768 or 800x640) for your computer monitor.
For Windows users (95, 98, Me, XP, NT & 2000), after the image has fully
loaded to full size, move the mouse cursor over the image. Then click with
right mouse button. A mini menu window will popup. Please select and click "Set
as Wallpaper" or " Set as Background". The wallpaper should
appear as the new desktop. If not, please refresh desktop screen.
For Mac Users (O/S 8.0 and higher), after the image has fully loaded on the
web page, move the mouse cursor over the image. Hold down the mouse button
until mini menu appears. Then choose "Save Image as" to save image
to your Mac's hard drive. Open the control panel "Desktop Pictures",
and then click remove picture and then click select picture. Load new wallpaper
from where you saved the image on your computer. Finally, simply choose "position
automatically" for wallpaper.
Downloads - How do I install the screensaver from your websites?
For Windows users (95, 98, Me, XP, NT & 2000), select
and click "Save Target as" and save the screensaver installation
file (.exe) to your computer. To install the screensaver, just double
click on the screensaver installation file from where you have just stored
onto the computer. And just follow the installation procedure.
To activate the screensaver, go to your desktop. Then right click and choose
Properties>Screensaver. Your screensaver should be on the list. Select
the desired screensaver and click "OK".
Downloads - I have installed your screensaver and now something is wrong with my computer
Complex Plasma Laboratory takes no responsibility for any events that may arise from the action of using these softwares and plug-ins
Downloads - Are there any Macintosh compatible screensaver from your website?
Not yet. Maybe in the near future. Or even better, submit your own.
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Copyright - Can I use any of the information from this website?
Yes, provided that the information is only used for your personal or educational purpose. It cannot be used for commercial purposes or in any form or under any circumstances where the result of the action becomes profitable. The information obtained on this website may not be altered in any way to change its original meaning or idea. The graphics from this website may not be taken apart, changed in proportions, color or fonts from its original.
Copyright - Can I distribute/ present any of the information from this website?
Yes, provided that the distribution or presentation is in a positive manner. The information may not be used to depict Complex Plasma Laboratory in a negative way. And all distribution and presentation must be accompanied by the acknowledgement "Complex Plasma Laboratory, University of Sydney" displayed clearly to the audience. In addition, for all distribution and presentation online (that includes links and affiliations), a link to our website "www.physics.usyd.edu.au/plasma/complex/index.html" must be clearly visible to the audience next to the information or material.
Copyright - Can I summit any information to this website?
Yes, provided that the information is of interest to the complex plasma community. Please summit it to our web administrator. By summiting the information to our website, Complex Plasma Laboratory automatically assumes that the author of the material gave permission for us to display the information on our website.
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By using our services and accessing our website, you
are consenting to the information collection and use practices described
in this faq.
This website is controlled by Complex Plasma Laboratory in Sydney Australia.
Complex Plasma Laboratory does not represent that this website is appropriate
or available for use in other countries. If you choose to visit this website
from another country, you do so at your own initiative, with the understanding
that information collected from this website may be stored, collected, and
used in a country whose privacy laws may be different and less protective
than those of your home country.
Privacy - Use of your information
We may collect several types of information on our website.
We may collect "personal information," which generally speaking
is information that can be used to identify you individually, such as
your name, or to contact you, such as your email address, postal address
or telephone number. We also may collect "non-personal information," which
is information about you that does not itself identify you individually.
Examples of non-personal information include age and gender. We also may
collect "aggregate information," which is information about
use of our site, such as pages visited on our site. The information we
collect depends on what services you use on our site. The following is
a more detailed explanation of the information we collect and how we use
it:
Registration data - When you register on our site, we may collect, store
and access a member ID and password. On the registration form we also may
ask you for additional information such as your gender, your research interest
and information about the institution you are working for. We also may collect
various kinds of personal information (including your name, e-mail address,
home address, and home phone number) and link your personal information to
the other registration information we have collected from you.
Surveys - From time-to-time we may post surveys on our site. The surveys
may request demographic information (such as age, gender, areas of interest,
and familiarity with Complex Plasma Laboratory) and customer feedback. Participation
in these requests is completely voluntary and with each request you will
have the choice of whether or not to disclose information. Such survey information
will be used to improve your overall experience on the site.
Customer service correspondence - When you submit questions, comments or
suggestions to us via email, we may store your correspondence and our response
on our server for a limited period of time. We do not link this correspondence
with any other personal information about you.
Chat rooms - Our site may have message boards, chat rooms, online forums
and other interactive technologies that allow registered members who are
13 years old or older to post individual comments and messages. Any information
you post in such forums is public information and we can not control what
uses third parties may make of personal information you share in such forums.
Please exercise caution when deciding whether to disclose your personal information.
Aggregate information. When you visit this Web site some information is collected
automatically as part of the software operation of this site. That information
may include IP address, referring domain, browser type and version, platform
type, pages viewed and the time and date of user visits. If you have provided
personal information to us, this aggregate information may be linked to your
personal information.
Privacy - Disclosure of your information
Information collected on this website is gathered, stored,
and archived by Complex Plasma Laboratory. Complex Plasma Laboratory may
use information collected from this site for the purpose of research,
analysis, and internet service and development.
We occasionally may use personal information, such as name, and email or
postal address to contact users about us, or for the purpose of announcing,
conducting, and administering surveys, or other events. Users who are not
interested in receiving such mailings can let us know at any time. See the "Termination
of your information" section below.
Except as explained in this faq, we do not sell or disclose information that
identifies you personally or makes it possible for other parties to contact
you directly without your consent.
Privacy - Data quality/ Accuracy
Complex Plasma Laboratory will always try to maintain accurate, complete and up-to-date information regarding the information we provided on our website. But Complex Plasma Laboratory does not guarantee the accuracy, validity and the completeness of the provided information.
Privacy - Termination of your information
If, at any time, you wish us to stop using information, just send an email to our web administrator. Be sure to type "membership termination" in the subject line, and to include your full name, member ID, and email address in the message.
Privacy - Links to other websites
This website may contain links to other websites. These sites may have different privacy policies than those described here. Complex Plasma Laboratory is not responsible for the policies and practices of any linked site. Users should always carefully determine the privacy practices of a linked website before using that site or providing any personal information on that site.
Privacy - Security of your information
We use commercially reasonable efforts to store and maintain
personal information to protect it from loss, misuse, alternation or destruction
by any unauthorized party:
We restrict employee access to personal information and have in place security
measures to protect data from unauthorized access.
Your personal information can be accessed only with a valid member ID and
password (which you select during registration). Therefore, you should not
disclose your member ID or password to any unauthorized third parties. If
your password is compromised, you should email our web
administrator or contact us at Complex Plasma Laboratory, School of Physics,
A28, 226L, University of Sydney, NSW 2006, Australia.
Privacy - Update of your information
Users can update, correct or delete their registration information at any time by sending an email to our web administrator
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